Help — Rep Nineteen

Shipping & delivery

When will
it arrive?

Draft: delivery times and fees are placeholders until a courier partner is chosen.

Returns & refunds

My tub arrived damaged or the seal is broken

Don't use it. Send a photo of the tub, the seal and the shipping label within 48 hours of delivery, and we'll replace it or refund you.

I received the wrong product or flavour

Tell us with a photo and your order number. We'll send the right one and arrange pickup of the wrong one.

Can I return an opened tub?

For food safety, opened tubs can't be resold, so they can't be returned unless the product is faulty.

How long do refunds take?

Refunds go back to the original payment method. UPI and cards usually show the refund within 5–7 working days of approval.

Draft: this policy is an outline for your legal adviser to confirm before launch.

Payments

All prices include GST. You get a GST invoice with every order.

Draft: final options depend on the payment partner.

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